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How to Read These Reports — National Coaching Alliance · Complete Member Intelligence Journey
140 chapters. One board view. No analyst spent 3 months reading individual chapter reports to produce this. Sopact aggregated every chapter against its own dictionary-locked definition, surfaced network signals, and auto-generated the board summary. This is the final step — and the proof: persistent member intelligence, not episodic reconciliation.
✓Chapter Intake › ✓Data Agreement › ✓Annual Cycle Report › 4Network Intelligence
National Coaching Alliance — Network Intelligence Annual Board Report · December 2025 · 140 Chapters · Auto-Generated
Step 1
Chapter Data Intake Intelligence
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Step 2
Shared Data Agreement
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Step 3
Annual Cycle Report
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Step 4
Network Intelligence
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Sopact Sense · Network Intelligence · Annual Board Report · December 2025

140 Chapters → 1 Board Report. Zero Manual Assembly.

Every chapter scored against its locked Data Dictionary. Network signals extracted automatically. Board summary ready without a staff member reading 140 individual reports. This is what changes when you replace episodic surveys with persistent member intelligence.

140 Chapters Aggregated 3 Watch Chapters 1 Escalated Board Summary Auto-Generated
Network Health Score
81
Jan: 74 → Sep: 79
→ Dec: 81
Improving Trajectory
Why This Report Is Different
No staff member read 140 chapter reports to produce this. Sopact scored all 140 chapters against their locked Data Dictionaries, aggregated network signals, and generated the board summary automatically. The patterns on this page — which chapters predict disengagement, which credential pathways are thin, where the network is growing vs. contracting — were surfaced by the system, not discovered by an analyst. And because every member has a persistent UUID, the longitudinal continuity numbers are exact, not estimated.
Other platforms instead: Staff spends 2–3 months reading
140 individual chapter updates
Patterns discovered retrospectively
after the problem is already large
Longitudinal continuity answered
by estimation, not by match
NETWORK SUMMARY2025 Annual Cycle · All 140 Chapters · Dictionary-Locked Definitions Applied
Active Members
53,180
91.3% of 58,240 total
+5.2% vs. Jan 2025 baseline
Dual-criterion definition applied
Credential Holders
42,100
ACC: 24,800 · PCC: 15,900
MCC: 1,400 (↑ 7% YoY)
Credential Pending: 2,350
Re-Engaged Members
3,240
From 6,800 lapsed outreach
47.6% recovery rate
First campaign in NCA history
Longitudinal Continuity
91%
UUID-confirmed year-over-year
Not estimated — exact match
Chapters with UUID: 100%
CHAPTER SCORECARDAll 140 Scored · Watch / At-Risk Auto-Classified · Top & Bottom Shown
Chapter Score Score Bar vs. 140-Chapter Median (72) Status Key Signal
ICF San Francisco Bay Area
North America · 2,840 members
94
On Track Highest MCC pipeline in network
ICF United Kingdom
EMEA · 4,100 members
91
On Track Top re-engagement rate: 68%
ICF Australia New Zealand
APAC · 1,920 members
88
On Track First 100% equity compliance in APAC
ICF Brazil
Latin America · 2,200 members
64
Watch Equity non-compliance — re-submitted late
ICF West Africa
EMEA · 680 members
61
Watch Leadership contact bounced; 14-month gap
ICF Southeast Asia (Regional)
APAC · 1,100 members
59
Watch Retention 48% — below 60 threshold
ICF Central Africa
EMEA · 240 members
41
Escalated No data 18 months + 3 commitments outstanding
Network Median (140 Chapters): Score 72 · On Track: 118 · Watch: 15 · At-Risk / Escalated: 7
NETWORK SIGNALSAuto-Extracted from 140 Chapters · No Analyst Synthesis Required
✓ Positive Signals
91% Longitudinal Continuity Across UUID-Active Chapters
All 140 chapters now have UUID-enabled member tracking. 91% of members confirmed active year-over-year by exact match — not estimation. This is the first time NCA has known who came back vs. who was replaced by a new member with the same name.
47.6% Lapsed Member Recovery Rate — First Campaign
The engagement-lapsed definition, locked in Step 2, made the 6,800-member outreach campaign possible. 3,240 members recovered to active status — a population NCA didn't know existed before Sopact normalized the lapsed definition.
MCC Pipeline Up 7% YoY — Mentorship Signal Clear
Chapters with active MCC mentorship programs show 3.8× the MCC conversion rate of those without. Pattern identified automatically from credential progression tracking across 140 chapters.
ACC → PCC Pipeline Strengthening in Global South
Global South chapters show 28% ACC-to-PCC progression — up from 18% in 2023. But credential holders still represent only 11% of Global South membership vs. 78% globally, confirming equity investment priority.
⚑ Risk Signals
7 Chapters Below 60 Health Score Threshold
Escalation criteria: score below 50 OR missing data 12+ months OR 3+ commitments outstanding. ICF Central Africa meets all three escalation criteria. 6 additional chapters are between 50–59 — Watch status with 90-day intervention window.
Equity Data Gap Closing But Not Closed
2025 equity report published on 87% of chapters (122 of 140 achieved compliance after re-submission campaign). 18 chapters still non-compliant entering 2026 cycle. Mandatory compliance enforcement required for 2026 survey.
MCC Thin in 34 Chapters — Leadership Pipeline Risk
34 chapters have zero MCC members. These chapters cannot meet NCA's chapter leadership governance requirement (min. 1 MCC in chapter board) beginning 2027. 3.8× mentorship multiplier is the highest-leverage intervention available.
Retention Below 60% in 12 Chapters — Predict Escalation in 2026
Chapters currently at 48–59% active member retention that don't trigger intervention by Q2 2026 are predicted to fall to Watch or At-Risk status within 18 months, based on longitudinal patterns in the current data.
PREDICTIVE ENGAGEMENT PATTERNSFrom Longitudinal UUID Data — 2 Annual Cycles
Retention Predictor
91% Year 2 Retention
Chapters with UUID-active member tracking + locked Data Dictionary show 91% year-over-year retention vs. 64% in chapters that lack both. The combination of persistent identity and consistent measurement is the strongest retention predictor in the network.
Escalation Predictor
18-Month Warning
Chapters with retention below 60% + no data submission for 6+ months reach At-Risk or Escalated status within 18 months in 84% of cases. This year's 12 low-retention chapters are predictable escalation candidates for 2026 without intervention.
Credential Growth Predictor
3.8× MCC Multiplier
MCC mentorship programs predict 3.8× MCC conversion rate among PCC holders with 3+ years tenure. This is the highest-leverage action available to NCA for MCC pipeline growth — and can be deployed in 34 at-risk chapters by Q2 2026.
Re-Engagement Predictor
47.6% Recovery Rate
First-touch re-engagement outreach recovers 47.6% of engagement-lapsed members when segmented by specialty and region. Recovery rate drops to 8% on generic non-segmented outreach. Personalized segmentation by Sopact drives the differential.
Equity Compliance Predictor
Language = Compliance
Re-submission guides sent in chapters' primary language drove 82% compliance rate vs. 31% for English-only guidance. All 2026 compliance communications will be issued in primary chapter language — auto-translated by Sopact at point of distribution.
Network Growth Predictor
Global South Gap
Global South chapters represent 22% of members but only 11% of credential holders. ACC-to-PCC progression increasing (18% → 28% YoY) but at current rate, equity parity requires 7 years without targeted investment. Credential investment at this stage compounds — not later.
✓ BOARD SUMMARYAuto-Generated · No Staff Read 140 Chapter Reports to Produce This
NCA enters 2026 in its strongest measurable position since Sopact's member intelligence platform was activated — with the first exact longitudinal continuity number in the organization's history, a successful lapsed member recovery campaign, and 118 of 140 chapters on track.
53,180
Active Members
91%
UUID Year-Over-Year Continuity
3,240
Lapsed Members Recovered
118 / 140
Chapters On Track
What the board does not need to do: Read 140 chapter reports. Ask staff what the active member definition is. Debate whether the lapsed count is 4,200 or 6,800. Wonder whether last year's equity data is comparable to this year's. Sopact answered all of these automatically — with the same locked definitions applied consistently across every chapter, every cycle. The board's job is to decide. Sopact's job is to make sure the data is trustworthy before the decision is made.
BOARD ACTIONS3 Decisions · Surfaced by System · Not by Staff Synthesis
1
Approve MCC Mentorship Program Expansion — 34 Chapters
The 3.8× MCC conversion multiplier from mentorship programs represents the highest-leverage credential pipeline investment available. Deploying structured MCC mentorship programs in the 34 zero-MCC chapters by Q2 2026 addresses both the credential pipeline gap and the chapter governance compliance requirement beginning 2027. Sopact has identified the top 12 chapters by PCC concentration where ROI is highest. Board decision needed on budget allocation and chapter recruitment approach.
Predictive signal: 3.8× multiplier confirmed
2
Mandate Equity Compliance Enforcement for 2026 Survey — 18 Remaining Chapters
18 chapters remain non-compliant with the required demographic fields locked in April 2025. Language-matched re-submission guidance drove 82% compliance in 2025 — this approach should be the default for 2026. The board needs to determine enforcement consequence for chapters still non-compliant after the 2026 survey cycle, to signal the requirement is binding. Sopact can auto-distribute language-matched templates to all 18 chapters by January 1.
Equity signal: 7-year parity timeline without investment
3
Intervene in 12 Low-Retention Chapters Before 2026 Escalation Window
12 chapters currently at 48–59% active member retention are predicted to reach Watch or At-Risk status within 18 months. Sopact's longitudinal data shows the intervention window closes at Q2 2026 — chapters that cross from Watch to At-Risk historically require 2–3 years and significant resources to recover. Early intervention via targeted chapter support and re-engagement campaigns costs a fraction of late-stage recovery. Sopact has segmented the 12 chapters by region and root cause (leadership gap, engagement gap, or data gap) to enable targeted rather than generic intervention.
Escalation predictor: 84% accuracy over 2 cycles